Frequently Asked Questions

How do I participate in this promotion?

Make a qualifying purchase of $1500 or more from a participating LL Flooring store or online between July 8, 2020 and July 21, 2020.

When the wait period is over, you can go ahead and submit your claim. Choose to receive your cash back reward via Digital Visa® Prepaid Card or straight to your PayPal account. Claims must be submitted within 45 days of purchase.

Once you’ve submitted your claim, you can check its progress any time you like using the Track My Claim function on this website.

Visit our How It Works page to learn more about the claim process.


What can I claim by taking part in this promotion?

By entering this promotion, you are claiming a cash back reward based on your total spend at a participating LL Flooring store. You can see how much cash back you are entitled to in the table below:

Purchase Price Cash Back
$1500 - $2999.99 $150.00
$3000 - $4499.99 $300.00
$4500+ $500.00

How many times can I participate in this promotion?

Participants are limited to just one claim each.


Why can’t I select my purchase date when submitting a claim?

If you're unable to select your purchase date when submitting your claim, this will be for one of the following reasons:

You’re still in the wait period:

You’ll need to wait 14 days from the date you bought your product before you can submit a claim. Once the wait period is over, you’ll be able to select your purchase date and submit a claim.

You’ve missed the claim window:

You need to submit your claim within 45 days of the purchase date to be eligible for this promotion.

You didn’t make your purchase during the promotional period:

To enter this promotion, you’ll need to have made your purchase between July 8, 2020 and July 21, 2020. If you did so outside of this period then, unfortunately, you do not qualify for this promotion and cannot submit a claim.


What can I use as my proof of purchase and what should it show?

This depends on where you made your purchase:

  • If you bought your product from a physical store, simply use the receipt you received with your purchase.
  • If you made your purchase online, use your invoice. Alternatively, you can send your order confirmation along with the delivery note.

When sending your proof of purchase, make sure the following information is clearly visible:

  • What you bought
  • Where you bought it
  • Date of purchase
  • Price you paid

If you need some help uploading your proof of purchase, select How do I upload my proof of purchase? below.


How do I upload my proof of purchase?

You'll be asked to upload a picture of your proof of purchase when submitting your claim. How you do this depends on the type of proof of purchase you want to upload.

Receipts and Delivery Notes

First, let’s look at how to upload physical receipts and delivery notes. How you upload these depends on what type of device you’re using to make your claim:

I’m using a Windows PC or Mac

If you have a scanner, you can simply scan your receipt or delivery invoice and upload it straight to your claim form.

If you don’t have a scanner, simply take a picture using your mobile phone, tablet or digital camera – or use a scanner app. When taking your picture, make sure the following information is clearly visible:

  • What you bought
  • Where you bought it
  • Date of purchase
  • Price you paid

You can then transfer the image to your PC or Mac. If you need some help transferring your picture, choose the option that best applies to you from the options below:

Alternatively, you can email the pictures to yourself and download them from there.

I’m using a phone or tablet

If you are claiming on your tablet or phone, you can take a picture of your receipt or delivery note using that device and upload the image straight from your picture library.

Invoice or Order Confirmation

If your proof of purchase has been sent as an email, simply screenshot your invoice or order confirmation, making sure you capture all the necessary information. You can see what information is needed in the What can I use as my proof of purchase and what should it show? FAQ above.

Alternatively, open the invoice or order confirmation email in your inbox then save it to your computer as a PDF – you can usually do this by selecting Print then Save as PDF. You can then upload the PDF file to your claim.

Uploading your Proof of Purchase

To upload your proof of purchase, click Upload then simply find and select the image or PDF file you’d like to upload. If you'd like to upload more than one file, you’ll just need to repeat this process.

If you have selected the wrong file by accident, you can remove it using the delete button (indicated by the bin icon).

Once all your files have been uploaded, click Next.


The picture of my proof of purchase is too large to upload. What should I do?

If you’ve had a notification saying your picture file is too large, you’ll need to resize it. You can do this in one of the following ways:

If you’re using a Windows PC

  1. Open the picture in the Windows Photo app. This should happen automatically when you double click it.
  2. Click the three dots at the top-right of the window.
  3. Select Resize.
  4. Select M Best for emails and messages.
  5. Give the file a name you’ll remember and click Save.

You should now be able to upload this new file with no problems.

If you’re using a Mac

You’ll find all you need to know under Resize, rotate or flip an image in Preview on Mac.

When you’ve completed the steps, try uploading again.

If you’re using an Android device

  1. Open your Android’s camera.
  2. Select Settings.
  3. Set your Picture quality settings to Standard.
  4. Take the picture of your receipt again.

Now you should be able to upload this new picture with no problems. If you're still unable to upload your image, try setting your Picture quality to Low.

If you’re using an iPhone or iPad

  1. Tap the Photos app.
  2. Find the picture of your receipt.
  3. Tap Edit.
  4. Tap the crop button in the bottom-left corner.
  5. Tap the white square button in the bottom-right corner.
  6. Choose the size you'd like to crop your picture to.

When you’ve done this, try uploading it again. If you're still unable to upload your image, follow the steps again and choose a smaller size.


How will I receive my cash back?

Your cash back reward will be sent either as a Digital Visa® Prepaid Card or straight to your PayPal account within 28 days of your claim being validated - whichever you chose when submitting your claim.


I’ve just submitted a claim. What happens next?

When you submit a claim, we’ll send you a confirmation email. Your claim will then be checked through by one of our agents.

If we need anything else from you, we’ll let you know by email and text.

If everything looks okay, we’ll validate your claim within 2 working days and update you by email. We’ll then aim to send you your cashback reward as a Digital Visa® Prepaid Card or straight to your PayPal account within 28 days from the date you receive your validation email.

As soon as your reward is on its way to you, we’ll send you an email letting you know.

If you’d like to check how your claim is progressing, visit the Track My Claim page and enter your Claim ID (you’ll find this in your email) and your email address.


You’ve sent me an email asking for missing information. What should I do?

You’ll need to send us the missing information before we can start progressing with your claim. We’ll have let you know what we need in your email.

To do this, visit the Track My Claim page and follow the instructions provided.

Here are a few common reasons why you might receive this email:

We couldn’t read your receipt

We might not have been able to read your receipt because the image you sent was blurry, too dark, or for another reason. You’ll just need to retake the picture of your receipt and upload it again.

The receipt was missing information

The copy of the receipt you sent might not have shown key information. This can include such details as how much you paid, which store you bought from, or what you bought.

You’ll just need to retake the picture, but make sure all the key information can be clearly seen.

We received the wrong document

The document you uploaded might not have been an acceptable proof of purchase. Make sure the document you upload shows how much you spent and your place of purchase. This can be a receipt or invoice - or an online order confirmation and delivery note if you don't have either of those.

What next?

Once you’ve sent us the extra information we asked for, we’ll check again to make sure everything’s okay. If we still need any extra information, we’ll let you know. If everything looks okay to us, we’ll send you a validation email and aim to get your claim processed within 28 days.


How long will it take to receive my cash back reward?

We aim to send your cash back reward via Digital Visa® Prepaid Card or straight to you PayPal account within 28 days of your claim being validated - whichever you chose when submitting your claim.

For more information, visit the How It Works page.


I received an email saying my reward has been sent. Where is it?

If you have received an email saying your cash back reward has been sent, that means its on its way to you right now. Rest assured it will be with you soon.


Does my Digital Visa® Prepaid Card have an expiration date?

You will have 12 months to spend your Digital Visa® Prepaid Card, starting from the date you activate it.


What happens if I lose my Digital Visa® Prepaid Card?

If you have lost or misplaced your Digital Visa® Prepaid Card, please call or email customer support. You can find our contact details below.



Contact Us Form


If you need further assistance related to this promotion, our customer service team will be happy to help.

By Telephone: (833) 394-8432

Lines are open Monday to Friday, 8:00am to 8:00pm EST.

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Track My Claim

Track the progress of your claim by entering your Claim ID and Email Address